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scale(1.012);box-shadow:var(--shadow-hover)}.alerta-tipo{font-size:.66rem;text-transform:uppercase;letter-spacing:.05em;font-weight:700;margin-bottom:3px}.alerta-msg{font-size:.84rem;color:var(--text-primary);font-weight:500;margin-bottom:3px}.alerta-time{font-size:.73rem;color:var(--text-muted);font-family:var(--font-mono)}.alerta-contenedor_por_vencer{border-left-color:var(--warning)}.alerta-contenedor_por_vencer .alerta-tipo{color:var(--warning)}.alerta-pago_vencido{border-left-color:var(--danger)}.alerta-pago_vencido .alerta-tipo{color:var(--danger)}.alerta-pago_pendiente_validacion{border-left-color:var(--accent)}.alerta-pago_pendiente_validacion .alerta-tipo{color:var(--accent)}.alerta-chofer_no_reconocido{border-left-color:var(--purple)}.alerta-chofer_no_reconocido .alerta-tipo{color:var(--purple)}.alerta-stock_bajo{border-left-color:var(--danger)}.alerta-stock_bajo .alerta-tipo{color:var(--danger)}.alerta-solicita_asesor{border-left-color:var(--purple)}.alerta-solicita_asesor .alerta-tipo{color:var(--purple)}.alerta-confirmar_retiro{border-left-color:var(--accent)}.alerta-confirmar_retiro .alerta-tipo{color:var(--accent)}.alerta-factura_solicitada{border-left-color:var(--warning)}.alerta-factura_solicitada .alerta-tipo{color:var(--warning)}.alerta-card-pago{flex-direction:column;align-items:stretch}.alerta-card-top{display:flex;align-items:center;justify-content:space-between;gap:16px;width:100%}.alerta-pago-extra{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:14px;margin-top:12px;padding-top:12px;border-top:1px solid var(--border)}.alerta-pago-info{display:flex;flex-direction:column;gap:5px}.alerta-pago-actions{display:flex;gap:8px;flex-shrink:0}.comprobante-thumb{width:56px;height:56px;-o-object-fit:cover;object-fit:cover;border-radius:var(--radius-sm);border:1px solid var(--border);cursor:pointer}.comprobante-loading,.comprobante-error{font-size:.76rem;color:var(--text-muted)}.asesoria-layout{display:flex;gap:16px;height:calc(100vh - 105px);min-height:480px}.asesoria-lista-col{width:300px;flex:0 1 300px;min-width:220px;display:flex;flex-direction:column;gap:10px;min-height:0}.asesoria-lista{flex:1;overflow-y:auto;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:8px;display:flex;flex-direction:column;gap:6px}.asesoria-item{display:block;width:100%;text-align:left;background:transparent;border:1px solid transparent;border-radius:var(--radius);padding:10px 12px;cursor:pointer;transition:background var(--transition),border-color var(--transition)}.asesoria-item:hover{background:var(--bg-card-hover)}.asesoria-item.active{background:var(--accent-tint);border-color:var(--accent-tint-strong)}.asesoria-item--alerta{border-left:3px solid var(--danger);background:var(--danger-bg)}.asesoria-item--alerta.active{background:var(--accent-tint);border-left-color:var(--danger);border-top-color:var(--accent-tint-strong);border-right-color:var(--accent-tint-strong);border-bottom-color:var(--accent-tint-strong)}.asesoria-item-top{display:flex;align-items:center;gap:9px}.asesoria-item-quien{flex:1;min-width:0}.asesoria-item-nombre{font-size:.84rem;font-weight:600;color:var(--text-primary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.asesoria-item-tel{font-size:.68rem;color:var(--text-muted);font-family:var(--font-mono)}.asesoria-item-msg{font-size:.78rem;color:var(--text-secondary);margin:6px 0 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var(--border);color:var(--text-secondary);display:flex;align-items:center;justify-content:center;font-size:.7rem;font-weight:700;flex-shrink:0}.asesoria-avatar-lg{width:38px;height:38px;font-size:.82rem}.asesoria-panel{flex:1;display:flex;flex-direction:column;gap:12px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:16px;min-width:0}.asesoria-panel .empty-state{margin:auto}.asesoria-panel-header{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;padding-bottom:12px;border-bottom:1px solid var(--border)}.asesoria-panel-quien{display:flex;align-items:center;gap:10px;min-width:0;flex:1}.asesoria-panel-quien>div{min-width:0}.asesoria-panel-nombre,.asesoria-panel-tel{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.asesoria-panel-nombre{font-size:1rem;font-weight:700;color:var(--text-primary)}.asesoria-panel-tel{font-size:.76rem;color:var(--text-muted);font-family:var(--font-mono)}.asesoria-panel .chat-asesor{flex:1;min-height:0}.asesoria-panel .chat-asesor-hilo{flex:1;max-height:none}.conv-filtros{display:flex;gap:6px}.conv-filtro{flex:1;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-sm);padding:7px 10px;font-size:.76rem;color:var(--text-secondary);font-weight:500;transition:all var(--transition)}.conv-filtro b{font-family:var(--font-mono);font-weight:600;margin-left:4px;opacity:.7}.conv-filtro:hover{border-color:var(--border-light)}.conv-filtro.active{background:var(--accent);border-color:var(--accent);color:#fff}.conv-filtro.active b{opacity:.85}.conv-filtro--alerta{display:inline-flex;align-items:center;justify-content:center;gap:5px;color:var(--danger);border-color:#b3453d4d}.conv-filtro--alerta:hover{border-color:var(--danger)}.conv-filtro--alerta.active{background:var(--danger);border-color:var(--danger);color:#fff}.conv-filtro-dot{width:6px;height:6px;flex-shrink:0;background:currentColor;border-radius:50%;animation:pulse-dot 1.4s infinite}.chip{display:inline-flex;align-items:center;font-size:.66rem;font-weight:700;letter-spacing:.03em;text-transform:uppercase;padding:2px 7px;border-radius:var(--radius-sm);border:1px solid}.chip--bot{background:var(--bg-surface);border-color:var(--border-light);color:var(--text-secondary)}.chip--cerrada{background:var(--purple-bg);border-color:#7d6a9e40;color:var(--purple)}.sla-chip{display:inline-flex;align-items:center;font-size:.66rem;font-weight:700;padding:2px 7px;border-radius:var(--radius-sm);border:1px solid;font-family:var(--font-mono)}.sla-chip--verde{background:var(--success-bg);border-color:#4d7c6240;color:var(--success)}.sla-chip--ambar{background:var(--warning-bg);border-color:#ad7f2440;color:var(--warning)}.sla-chip--rojo{background:var(--danger-bg);border-color:#b3453d4d;color:var(--danger);animation:pulse-sla-rojo 2s infinite}@keyframes pulse-sla-rojo{0%,to{box-shadow:0 0 0 0 var(--danger-bg)}50%{box-shadow:0 0 0 4px var(--danger-bg)}}.ventana{padding-bottom:12px;border-bottom:1px solid var(--border)}.ventana-fila{display:flex;align-items:baseline;justify-content:space-between;gap:12px;margin-bottom:6px}.rotulo{font-size:.66rem;font-weight:700;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em}.ventana-resta{font-family:var(--font-mono);font-size:.76rem;font-weight:600;color:var(--text-primary)}.ventana-resta.cerrada{color:var(--purple)}.ventana-barra{height:4px;background:var(--bg-surface);border-radius:2px;overflow:hidden}.ventana-barra span{display:block;height:100%;background:var(--accent);transition:width 60s linear}.chat-dia-grupo{display:flex;flex-direction:column;gap:8px}.chat-dia{display:flex;justify-content:center;margin:4px 0}.chat-dia span{background:var(--bg-card);border:1px solid var(--border);border-radius:99px;padding:2px 11px;font-size:.66rem;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em}.chat-asesor-aviso{font-size:.76rem;color:var(--purple);background:var(--purple-bg);border:1px solid rgba(125,106,158,.25);border-radius:var(--radius-sm);padding:8px 10px}.chat-asesor{display:flex;flex-direction:column;gap:10px;width:100%}.chat-asesor-hilo{display:flex;flex-direction:column;gap:8px;max-height:260px;overflow-y:auto;padding:10px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius)}.chat-burbuja{max-width:78%;padding:7px 10px;border-radius:var(--radius);background:var(--bg-card);border:1px solid var(--border)}.chat-burbuja-cliente{align-self:flex-start;background:var(--bg-surface);border-color:transparent}.chat-burbuja-bot,.chat-burbuja-operador{align-self:flex-end;background:var(--bg-card);border-color:var(--border)}.chat-opciones{display:flex;flex-direction:column;border-top:1px solid var(--border-light);margin-top:8px}.chat-opcion{padding:6px 0;font-size:.78rem;font-weight:600;color:var(--accent);text-align:center;border-bottom:1px solid var(--border-light)}.chat-opcion:last-child{border-bottom:none}.chat-burbuja-autor{font-size:.63rem;text-transform:uppercase;letter-spacing:.04em;font-weight:700;color:var(--text-muted);margin-bottom:2px}.chat-burbuja-texto{font-size:.84rem;color:var(--text-primary);white-space:pre-wrap;overflow-wrap:anywhere}.chat-burbuja-hora{font-size:.66rem;color:var(--text-muted);margin-top:2px;font-family:var(--font-mono)}.chat-asesor-input{display:flex;gap:8px}.chat-asesor-input .form-input{flex:1}.pago-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:14px 16px;display:flex;align-items:center;gap:16px;box-shadow:var(--shadow-sm);transition:border-color var(--transition),transform .26s var(--ease-spring),box-shadow var(--transition-slow)}.pago-card:hover{border-color:var(--accent);transform:translateY(-6px) scale(1.012);box-shadow:var(--shadow-hover)}.pago-card-expandido{flex-direction:column;align-items:stretch}.pago-card-top{display:flex;align-items:center;gap:16px;width:100%}.pago-avatar{width:38px;height:38px;background:var(--accent-tint);border:1px solid var(--border);border-radius:50%;display:flex;align-items:center;justify-content:center;color:var(--text-secondary);flex-shrink:0}.pago-avatar svg{width:17px;height:17px}.pago-info{flex:1;min-width:0}.pago-phone{font-family:var(--font-mono);font-size:.87rem;font-weight:600;color:var(--text-primary)}.pago-detail{font-size:.78rem;color:var(--text-secondary);margin-top:2px}.pago-actions{display:flex;gap:8px;align-items:center;flex-shrink:0}.comprobante-link{display:inline-flex;align-items:center;gap:5px;font-size:.76rem;color:var(--accent);text-decoration:none;padding:4px 9px;border-radius:var(--radius-sm);border:1px solid var(--border);transition:all var(--transition)}.comprobante-link svg{width:13px;height:13px}.comprobante-link:hover{background:var(--accent-tint);border-color:var(--accent-tint-strong)}.validar-form{width:100%;margin-top:12px;padding-top:12px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:10px}.avatar{width:32px;height:32px;border-radius:50%;background:var(--bg-surface);border:1px solid var(--border);display:flex;align-items:center;justify-content:center;font-size:.72rem;font-weight:700;flex-shrink:0;color:var(--text-secondary)}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg-base)}.login-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:40px;width:368px;box-shadow:var(--shadow-hover);animation:popIn .5s var(--ease-spring) both}.login-logo{text-align:center;margin-bottom:26px}.login-logo-mark{width:60px;height:60px;border-radius:50%;-o-object-fit:cover;object-fit:cover;margin:0 auto 16px;display:block;box-shadow:0 0 0 5px var(--accent-tint)}.login-logo h1{font-family:var(--font-display);font-size:1.5rem;font-weight:400;color:var(--text-primary);letter-spacing:-.01em}.login-logo p{font-size:.8rem;color:var(--text-muted);margin-top:3px}.login-form{display:flex;flex-direction:column;gap:14px}.login-form .form-group{min-width:unset}.login-error{background:var(--danger-bg);border:1px solid rgba(179,69,61,.2);color:var(--danger);padding:9px 12px;border-radius:var(--radius-sm);font-size:.8rem;animation:fadeInUp .3s ease both}.empty-state{text-align:center;padding:40px 24px;color:var(--text-muted)}.empty-state-icon{margin-bottom:12px;display:flex;justify-content:center;color:var(--text-muted)}.empty-state-icon svg{width:28px;height:28px}.empty-state-title{font-size:.92rem;font-weight:600;color:var(--text-secondary);margin-bottom:4px}.empty-state-text{font-size:.82rem}.toast-container{position:fixed;top:64px;right:20px;z-index:9999;display:flex;flex-direction:column;gap:8px;pointer-events:none}.toast{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:12px 14px;min-width:270px;max-width:360px;box-shadow:var(--shadow-hover);display:flex;align-items:flex-start;gap:10px;pointer-events:all;animation:slideInRight .45s var(--ease-spring) both}.toast.success{border-left:3px solid var(--success)}.toast.error{border-left:3px solid var(--danger)}.toast.info{border-left:3px solid var(--accent)}.toast-icon{flex-shrink:0;margin-top:1px;display:flex}.toast-icon svg{width:16px;height:16px}.toast.success .toast-icon{color:var(--success)}.toast.error .toast-icon{color:var(--danger)}.toast.info .toast-icon{color:var(--accent)}.toast-body{flex:1}.toast-title{font-size:.83rem;font-weight:600;color:var(--text-primary)}.toast-desc{font-size:.78rem;color:var(--text-secondary);margin-top:2px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#1e160c66;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);display:flex;align-items:center;justify-content:center;z-index:500;padding:20px;animation:fadeIn .2s ease both}.modal-panel{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-hover);max-width:560px;width:100%;max-height:80vh;overflow-y:auto;padding:22px 24px;animation:popIn .38s var(--ease-spring) 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var(--accent)}.route-card.warn{border-color:#ad7f2459}.rc-head{display:flex;align-items:center;gap:10px;margin-bottom:12px}.rc-av{width:34px;height:34px;border-radius:50%;background:var(--accent-tint);color:var(--accent);display:flex;align-items:center;justify-content:center;font-size:.78rem;font-weight:700;flex-shrink:0}.rc-nm{font-size:.9rem;font-weight:600;line-height:1.15;color:var(--text-primary)}.rc-pat{font-size:.7rem;color:var(--text-muted);font-family:var(--font-mono);margin-top:1px}.rc-lines{border-top:1px solid var(--border);padding-top:10px}.rc-line{display:flex;justify-content:space-between;font-size:.78rem;color:var(--text-secondary);padding:2px 0}.rc-line .v{color:var(--text-primary);font-weight:500}.rc-warn{font-size:.74rem;color:var(--warning);margin-top:7px;display:flex;align-items:center;gap:5px;font-weight:500}.rc-cta{margin-top:11px;font-size:.76rem;color:var(--accent);font-weight:600;display:flex;align-items:center;gap:5px}.rc-empty{font-size:.78rem;color:var(--text-muted);font-style:italic;padding:6px 0}.badge.vacia{background:var(--neutral-bg);color:var(--neutral)}.unassigned{background:var(--warning-bg);border:1px solid rgba(173,127,36,.2);border-radius:var(--radius-lg);padding:12px 16px;display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:8px;margin-bottom:28px}.unassigned .t{font-size:.85rem;color:var(--warning);font-weight:600;display:flex;align-items:center;gap:7px}.unassigned .z{font-size:.76rem;color:var(--text-muted)}.detail{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden}.detail-head{padding:15px 18px;border-bottom:1px solid 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